Tech Specs: T-Mobile USB Laptop Stick

February 23, 2012, 1:45 pm

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Discover the capabilities and specs of the T-Mobile USB Laptop Stick.

 

 

Key features

• High speed internet for your laptop.
• Plug in and go!
• 3G capable

 

 

Specs	Connectivity
Battery Usage time: N/A Standby time: N/A   Dimensions 3.23 X 1.06 X 0.6 inches Weight 1.05 oz   Display N/A   Keyboard N/A   Memory Supports up to 8 GB MicroSD card   Network 2G/3G Capable 850, 900, 1800, 1900, 1700/2100 MHz   Operating System N/A   Processor N/A   System Manager (Carrier IQ) No   Emergency Alerts (CMAS) No   HD Voice Capable No	Standard USB connector Supports USB 2.0 or higher USB rotate
	Web
	Based on the computer
	Camera
	N/A
	Multimedia
	N/A
	Apps
	T-Mobile webConnect Manager

 

 

What's in the box

The device comes with the following accessories included in the box:

 

• USB Laptop Stick (UMG181)
• Leather case
• USB data cable
• Quick Start Guide
• Terms and  condition
• Service Guide
• RF Caution Card

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'No SIM Found' error: Rocket 4G

July 1, 2011, 12:56 pm

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Learn how to troubleshoot the 'No SIM Found' error for the Rocket 4G. You may also see 'Checking SIM.'

 

This happens if your SIM card is not properly inserted in the USB laptop stick, or if the laptop stick doesn't recognize the SIM card. This can also happen if there is a problem with the Connection Manager.

 

This troubleshooting applies when using Windows XP, Vista, and 7. It also applies to Mac OS X Tiger, Leopard, and Snow Leopard

 

 

Troubleshooting steps

To resolve this error, follow these steps:

 

1. Check your computer and make sure it meets the system requirements.
   Note: You can find the system requirements for your device in the Start Guide found in this support site.
2. Unplug your laptop stick
3. Remove your SIM card.
4. Reinsert your SIM card
5. Restart your computer.
6. Insert your laptop stick directly into a USB port on the computer.
7. When you log in to the operating system, open the Connection Manager.
8. Attempt to connect to Mobile Internet.
9. If the above steps do not resolve your issue, contact T-Mobile Customer Service.

Tech specs: T-Mobile Jet

July 24, 2011, 8:17 am

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≪ Previous: 'No SIM Found' error: Rocket 4G

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Discover the capabilities and specs of the T-Mobile Jet.

 

 

Key features

• High speed internet for your laptop.
• Plug in and go!
• 3G capable

 

 

Specs	Connectivity
Battery Usage time: N/A Standby time: N/A   Dimensions 3.23 X 1.06 X 0.5 inches Weight 1.05 oz   Display N/A   Keyboard N/A   Memory Supports up to 32 GB MicroSD card   Network 2G/3G Capable 850, 900, 1800, 1900, 1700/2100 MHz   Operating System N/A   Processor ARM 9   System Manager (Carrier IQ) No   Emergency Alerts (CMAS) No   HD Voice Capable No	Standard USB connector Supports USB 2.0 or higher
	Web
	Based on the computer
	Camera
	N/A
	Multimedia
	N/A
	Apps
	T-Mobile webConnect Manager

 

 

What's in the box

The device comes with the following accessories included in the box:

 

• Jet Laptop Stick
• Terms and Conditions
• SIM Card

'Checking Device' error: Rocket 4G

July 1, 2011, 12:18 pm

≫ Next: Error 650 / 651 / 652: USB Laptop Sticks & Netbooks

≪ Previous: Tech specs: T-Mobile Jet

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Learn how to troubleshoot the 'Checking Device' error for the Rocket 4G. This happens if your computer does not meet the system requirements or if your computer does not recognize the modem. It can also happen if you're using a docking station or USB, or if your computer is turning off USB devices to save power.

 

This troubleshooting applies when using Windows XP, Vista, and 7. It also applies to Mac OS X Tiger, Leopard, and Snow Leopard

 

 

Troubleshooting steps

To resolve this error, follow these steps:

 

1. Check your computer and make sure it meets the system requirements.
   Note: You can find the system requirements for your device in the Start Guide found in this support site.
2. Insert your laptop stick directly into a USB port on the computer.
3. Restart your computer.
4. Confirm the laptop computer is connected to the power adapter, and the power adapter is connected to a wall electrical outlet.
5. When you log in to the operating system, open the Connection Manager.
6. Attempt to connect to Mobile Internet.
7. Uninstall the Connection Manager.
8. Reinstall the Connection Manager
9. Restart your computer.
10. When you log in to the operating system, open the Connection Manager.
11. Attempt to connect to Mobile Internet.
12. If the above steps do not resolve your issue, contact T-Mobile Customer Service.

Error 650 / 651 / 652: USB Laptop Sticks & Netbooks

June 25, 2011, 4:22 pm

≫ Next: 'Searching for Wireless Device' error: T-Mobile webConnect Manager

≪ Previous: 'Checking Device' error: Rocket 4G

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Devices this applies to   Dell Inspiron Mini 10 Jet Jet 2.0 Jet Prepaid Rocket Rocket 2.0 Rocket 3.0 Rocket 4G Prepaid USB Laptop Stick

Operating systems this applies to   Windows 7 Windows XP Windows Vista Mac OS X Tiger Mac OS X Leopard Mac OS X Snow Leopard

 

Related errors

• "The Remote Access server is not responding"
• "Your modem has reported an error"
• "Unrecognized response from the device"

 

Possible causes

• Your computer has an active connection in the Mobile Broadband API (Windows 7)
• Network issue or outage

 

Solution

To resolve this problem, use the following steps:

 

1. Restart your computer.
2. When you log in to the operating system, open the connection manager.
3. For Windows 7, disconnect any active connections in the Mobile Broadband API.
4. Attempt to connect to Mobile Internet.
5. Uninstall the connection manager software.
6. Install the connection manager software.
7. Restart your computer.
8. When you log in to the operating system, open the connection manager and connect.
9. If the above steps do not resolve your issue, contact T-Mobile Customer Service.

'Searching for Wireless Device' error: T-Mobile webConnect Manager

June 25, 2011, 11:36 am

≫ Next: Error 619 / 628: USB Laptop Sticks & Netbooks

≪ Previous: Error 650 / 651 / 652: USB Laptop Sticks & Netbooks

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Devices this applies to:   Dell Inspiron Mini 10 Jet Jet 2.0 Rocket Rocket 2.0 Rocket 3.0 USB Laptop Stick

Operating systems this applies to:   Windows 7 Windows XP Windows Vista Mac OS X Tiger Mac OS X Leopard Mac OS X Snow Leopard

 

Related errors

• "Searching For Wireless Device"
• "No Wireless Device"
• "No network available" (Mac OS X)

 

Possible causes

• Your computer does not meet the minimum system requirements
• You have the laptop stick in a USB hub or in a laptop docking station
• Your computer is turning off USB devices to save power
• Your computer does not recognize the modem

 

Solution

To resolve this problem, use the following steps:

 

1. Check your computer and make sure it meets the system requirements.
   Note: You can find the system requirements for your device in the Start Guide found in this support site.
2. Insert your laptop stick directly into a USB port on the computer.
   Note: This does not apply for netbooks or notebooks with a SIM card slot.
3. Restart your computer.
4. Confirm the laptop computer is connected to the power adapter, and the power adapter is connected to a wall electrical outlet.
5. When you log in to the operating system, open the connection manager.
6. Attempt to connect to Mobile Internet.
7. Reinstall the webConnect Manager.
   • Follow these links for instructions to uninstall and reinstall the webConnect Manager using a PC or Mac.
8. If the above steps do not resolve your issue, contact T-Mobile Customer Service.

Error 619 / 628: USB Laptop Sticks & Netbooks

June 25, 2011, 6:32 pm

≫ Next: How tos: T-Mobile Jet Prepaid USB Laptop Stick

≪ Previous: 'Searching for Wireless Device' error: T-Mobile webConnect Manager

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Devices this applies to:   Dell Inspiron Mini 10 Jet Jet Prepaid Jet 2.0 Rocket Rocket 2.0 Rocket 3.0 Rocket 4G Prepaid USB Laptop Stick

Operating systems this applies to:   Windows 7 Windows XP Windows Vista Mac OS X Tiger Mac OS X Leopard Mac OS X Snow Leopard

 

Related errors

• "The port is disconnected."
• "The port was disconnected."

 

Possible causes

• Your account is suspended
• You may be outside of T-Mobile coverage
• The signal strength is not strong enough to connect

 

Solution

To resolve this problem, use the following steps:

 

1. Make sure your Mobile Internet account is active.
2. Make sure your current location is within T-Mobile coverage.
3. Insert your laptop stick directly into a USB port on the computer.
   Note: This does not apply for netbooks or notebooks with a SIM card slot.
4. Restart your computer.
5. When you log in to the operating system, open the connection manager and attempt to connect.
6. If you have no signal or only 1 bar, try moving location to another room or closer to a window.
7. Attempt to connect to Mobile Internet.
8. If the above steps do not resolve your issue, contact T-Mobile Customer Service.

How tos: T-Mobile Jet Prepaid USB Laptop Stick

February 19, 2012, 11:28 am

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How tos

Device hardware Prepaid Activation and Account Management Software procedures: Prepaid Connection Manager

 

 

Device Information Specs & features

Related Content Getting started guide

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How tos: T-Mobile Rocket 2.0

February 18, 2012, 2:51 pm

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How tos

Device hardware Software procedures: T-Mobile webConnect Manager

 

 

Device Information Specs & features

Related Content Getting started guide

Is the rocket 2.0 compatible with windows 8.1 upgrade?

December 19, 2013, 10:02 pm

≫ Next: Software update: Connection Manager 2.06

≪ Previous: How tos: T-Mobile Rocket 2.0

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The Rocket 2.0 is working well enough with my HP g6 notebook with Win8, but the compatibility assistant flags it as incompatible with the 8.1 upgrade. The connection manager only lists up to Win7 on the options list, and checking for upgrades results in a message that I have the latest software. Have I reached the limits of this device? 

Software update: Connection Manager 2.06

November 11, 2011, 6:46 am

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≪ Previous: Is the rocket 2.0 compatible with windows 8.1 upgrade?

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We're sorry about this. Please visit USB Laptop Sticks for help. Thanks!

User Manual: T-Mobile webConnect Manager 2.05 (Mac OS X)

June 26, 2011, 12:18 pm

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≪ Previous: Software update: Connection Manager 2.06

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We're sorry about this. Please visit Plans & Services for help. Thanks!

How tos: T-Mobile Rocket

February 18, 2012, 2:44 pm

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≪ Previous: User Manual: T-Mobile webConnect Manager 2.05 (Mac OS X)

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Get help with your Rocket Find links to information, how tos, and tech specs for the Rocket.     Device hardware T-Mobile webConnect Manager how tos Tech Specs

T-Mobile Rocket

How tos: T-Mobile Jet

January 9, 2014, 6:52 am

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Get help with your Jet   Find links to information, how tos, and tech specs for the Jet.   Device hardware T-Mobile webConnect Manager how tos Tech Specs

Jet USB Laptop Stick

'Connecting disabled' error: T-Mobile webConnect Manager

June 27, 2011, 7:06 am

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We're sorry about this. We've moved this content to Connection Manager error code troubleshooting. Thanks!

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How tos: T-Mobile Jet 2.0 4G

January 9, 2014, 11:09 am

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Get help with your Jet 2.0 4G   Find links to information, how tos, and tech specs for the Jet 2.0 4G.   Device hardware Tech Specs

Jet 2.0 4G

T-mobile dongle issues need to be fixed.

January 11, 2014, 10:14 pm

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Look i love to build small websites online and i can`t even do that because t-mobile dongle is blocking the content with there fair usage policy it has got to the point were i can no longer support them unless they make a change in the price of the top up remove the fair usage policy or stop charging people stupid prices like £15 not worth it needs to be lowered we cant search nothing any way so pointless paying are be moving to 3pay much better i can do what i like with no limit yes cost me £40 but don't mind that at all because i can login to ftp that way and watch YouTube videos and any other videos...

 

pretty sure that it annoys other people having that limit.

makes me want to pull my hair out.

 

if you would like to fix

http://www.ftplive.com/ftp.html

that make my day and it make me happy.

User manual: T-Mobile webConnect Manager 2.06 (Windows)

June 26, 2011, 12:21 pm

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User manual: T-Mobile webConnect Manager 2.04 (Mac OS X)

June 26, 2011, 12:22 pm

≫ Next: Slow Internet troubleshooting: USB Laptop Sticks & Netbooks

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We're sorry about this. Please visit USB Laptop Sticks for help. Thanks!

Slow Internet troubleshooting: USB Laptop Sticks & Netbooks

June 27, 2011, 6:47 am

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We're sorry about this. We've moved this content to USB laptop stick & netbook troubleshooting. Thanks!